Privacy Policy

At Trans India Express, your privacy is our top priority. We strictly comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our transport and logistics services.

1. Information We Collect

We may collect the following details to provide better services:

• Personal Information: Name, Address, Email, Mobile Number

• Business Details: GST Number, Billing & Transport/Logistics Records

• KYC/Verification Documents (if required)

• Communication Records: Emails, Calls, WhatsApp Chats

• Website Usage Data: Cookies, IP Address, Browser Details

2. Legal Basis for Data Collection

We collect and process data under:

• Section 43A of the IT Act, 2000 (reasonable security practices)

• SPDI Rules, 2011 (Sensitive Personal Data or Information)

• Relevant consumer and transport laws in India

3. How We Use Your Information

Your data is used to:

• Provide transport & logistics services across India

• Process bookings, billing, and payments

• Verify transport partners and clients

• Offer customer support & complaint resolution

• Share updates, offers, and service reminders

• Fulfil legal obligations

4. Data Sharing & Disclosure

We do not sell your personal data. Limited sharing may occur with:

• Verified transport partners (for service delivery)

• Payment processors & banks

• Government/law enforcement authorities, if legally required under Section 69 of IT Act, 2000

5. Data Protection & Security

We adopt ISO/IEC 27001 equivalent security practices to prevent unauthorized access, misuse, or data loss.

6. Cookies & Tracking

Our website uses cookies to:

• Improve user experience

• Analyze traffic & performance

• Save preferences

👉 You can disable cookies anytime in your browser settings.

7. Your Rights

You may:

• Access & review your information

• Request corrections/updates

• Withdraw consent or request deletion (subject to legal retention policies)

• Opt-out of promotional messages

8. Third-Party Links

We are not responsible for privacy policies of third-party websites linked from our platform.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a new “Last Updated” date.

10. Contact Us

Email:transindiaexpres@gmail.com | info@transindiaexpress.online
Phone: 7678317396 / 7570985561
 Address: 101, Narang Colony, Janak Puri, New Delhi – 110058

By accessing or using the services of Trans India Express, you agree to these Terms & Conditions. Please read them carefully.

1. Services

• We provide transport & logistics services across India.

• Bookings are subject to availability and confirmation.

• Services may be modified or discontinued without prior notice.

2. User Obligations

• Provide accurate booking details.

• Ensure proper loading & unloading arrangements at pickup/delivery points.

• Comply with all applicable transport laws & regulations.

3. Payments

• Service charges, GST, and applicable fees must be paid as per invoice.

• Delayed payments may result in penalties or suspension of services.

• Payments once made are non-refundable, unless stated in writing.

4. Liability

We take reasonable care in handling goods but are not liable for:

• Natural disasters, strikes, accidents, or force majeure events

• Incorrect addresses provided by clients

• Delays due to traffic, government checks, or unforeseen conditions

👉 Claims must be reported within 7 working days of service completion.

5. Replacements & Staff Services (if applicable)

• Manpower/logistics staff replacements are provided as per policy (e.g., 12 per year).

• Trial or temporary staff deployment will follow written agreements.

6. Data & Privacy

Use of our services is governed by our Privacy Policy (linked above).

7. Prohibited Uses

Users may not:

• Misuse services for illegal activities

• Provide false/misleading information

• Hack, disrupt, or misuse the platform

8. Termination

• We may suspend/terminate services for violations.

• Clients may terminate services with 30 days written notice (subject to contract).

9. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.

• Disputes shall be subject to the jurisdiction of Delhi Courts.

10. Contact Us

Email: transindiaexpres@gmail.com | info@transindiaexpress.online
 Phone: 7678317396 / 7570985561
 Address: 101, Narang Colony, Janak Puri, New Delhi – 110058

Terms & Condition